Chambliss, Bahner & Stophel, P.C. has been ranked as an unparalleled leader on the BTI Client Service A-Team for nine consecutive years. Through more than 350 in-depth interviews, corporate counsel singled out Chambliss' as best at client service serving the world's most demanding clients. The ranking is based on direct interviews with corporate counsel and identifies law firms around the country that excel in providing outstanding client service.
The BTI Client Service A-Team is the only law firm ranking based entirely on direct, unprompted corporate counsel feedback. BTI evaluates law firm performance from the client's perspective and has noted how clients' expectations of client service delivery is changing. The report shares, "For the first time since 2011, clients are changing the activities and metrics they use to evaluate – and hire – law firms. A law firm's skill in dealing with complexity is now key in how clients define client service."
The study's methodology relies on over 350 independent, one-on-one interviews with corporate counsel to detail how firms perform along 17 key activities driving superior client relationships. Participants represent a broad range of industries, including banking, chemicals, consumer goods, energy, financial services, food and agriculture, health care, high tech, insurance, investment banking, manufacturing, pharmaceuticals, professional services, retail trade, telecommunications, transportation and wholesale trade. The average revenue of the organizations with the highest legal spending this year is $21.8 billion.
To learn more, visit the BTI Client Service A-Team website.
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