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Chambliss Law Firm Recognized as Leader for Client Experience

The BTI Brand Elite 2017: Client Perceptions of the Best-Branded Law Firms
03.22.2017

Chambliss, Bahner & Stophel, P.C. was named a top ranked law firm by corporate counsel for "making changes other firms don’t to improve the client experience," according to BTI’s Brand Elite 2017: Client Perceptions of the Best-Branded Law Firms, an independent report.

“We are client-focused in all aspects of our services,” said Mike St. Charles, managing shareholder of Chambliss. "Whether it's implementing new technologies or refining cost effective legal services, we are consistently adapting to the ever-changing demands of the legal marketplace, which is critical for our clients’ success. So, we are excited to be recognized for our efforts to improve the day-to-day service experience of our clients.”

BTI’s analysis measures top-of-mind recognition of more than 420 law firms based on unbiased, direct feedback from 633 in-depth interviews with corporate counsel at the world’s largest and most influential companies. During the course of the interviews conducted between March 2015 and August 2016, BTI questioned clients as to which law firms they associate with the nine brand-related characteristics driving the selection, consideration, and hire of new law firms. BTI Consulting found there are three core success factors clients rely on when sizing up a law firm: client's choice, premium, and innovation. For more information on these core success factors, please visit BTI's webpage for The BTI Brand Elite 2017: Client Perceptions of the Best-Branded Law Firms.

The methodology did not present responding clients with any named law firms for the purpose of this analysis, instead drawing out unprompted, non-suggestive client responses and recommendations.

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